Shipping fees on your initial order are non-refundable.
If you opt for our flat-rate return shipping label or in-person Return Bar; domestic return shipping costs to our facility are $4.99 per package. The $4.99 fee will be deducted from your refund upon receipt of your return.*
If you choose to ship your return via another method, we strongly recommend that you use a traceable and/or insured method such as USPS with Delivery Confirmation, Insured Mail, FedEx, UPS or DHL.
*If you opt for refund via eGift Card, return processing fees will be waived.
For Direct from Manufacturer Items please check out our Direct from Manufacturer FAQ here.
To begin the return process, please start here.