# Direct from Manufacturer FAQ

> What is a Direct from Manufacturer Item  A direct from manufacturer item is a product we offer on our site but is shipped directly from the manufacturer due t

Source: https://support.everydayyoga.com/en_us/direct-from-manufacturer-faq-BkNrMSp

Last updated: 2023-12-13T06:34:27.362Z

## What is a Direct from Manufacturer Item?

A direct from manufacturer item is a product we offer on our site, but is shipped directly from the manufacturer due to size or customization.

## How can I tell if the item I ordered is a Direct from Manufacturer item?

Direct from Manufacturer items will be indicated as such on the product page, shopping cart, and order confirmation with a green truck icon.

## How long will it take to receive a Direct from Manufacturer item?

If it is a non-custom item, it can take anywhere from 4-7 business days to receive. Custom items can take anywhere from 5 business days up to 8 weeks to arrive, depending on the item purchased. Expected delivery time frames will be listed on the product page, shopping cart, and order confirmation.

## Does my Direct from Manufacturer item qualify for free shipping?

Due to the size and/or weight of direct from manufacturer items they may not qualify for our free standard delivery and additional shipping rates may apply. We use low-cost standard and live rates for fastest delivery of these specialty items. For the most current shipping rate, please add the item directly to your cart or [contact](https://spiraledge-everydayyoga.kustomer.help/en_us/SyblZWzS6) our customer service team for assistance.

## Can I return Direct from Manufacturer items?

The return policy varies according to the manufacturer and can be found in the product description. Some items are [final sale](https://spiraledge-everydayyoga.kustomer.help/en_us/rksvGHp) and cannot be returned. If your item is not final sale, you are responsible for return shipping to the manufacturer and any restocking fees that may occur as a result of the return. If your Direct from Manufacturer item is eligible for return, please [contact us](https://spiraledge-everydayyoga.kustomer.help/en_us/SyblZWzS6) at 1-877-277-2795 Monday - Friday, 6:00 AM - 5:00 PM PST to receive a return authorization (RMA) number.

## Can I process the return myself online?

No, in order to return one of these items you will need to contact our customer service department. They will provide you with a special return authorization (RMA) number, and the correct return address; this can take up to 1-2 business days. Please [contact customer service](https://spiraledge-everydayyoga.kustomer.help/en_us/SyblZWzS6) at 1-877-277-2795 Monday - Friday, 6:00 AM - 5:00 PM PST.